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Bilingual Call Centre Representative

Location:Markham, York, Ontario, Canada
Job Type:Permanent
Posted:6th Apr 2010
Closing Date:30th May 2010
Posted By:Kelly Services (Canada) Ltd.
Details:
Bilingual Call Centre Representative

You will be responsible for providing exceptional customer service to our incoming call centre clients. In addition, you will contribute to our team by identifying all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. You will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment. Also in this role, you must adhere to both professional practices and standards. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.

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